Module com.aoindustries.aoserv.client

Package com.aoindustries.aoserv.client.ticket

Class Ticket

java.lang.Object

com.aoindustries.aoserv.client.AOServObject<K,T>

com.aoindustries.aoserv.client.CachedObject<Integer,V>

com.aoindustries.aoserv.client.CachedObjectIntegerKey<Ticket>

com.aoindustries.aoserv.client.ticket.Ticket

All Implemented Interfaces:

Streamable, StreamReadable, StreamWritable, Row, AOServReadable, AOServStreamable, AOServWritable, SingleTableObject<Integer,Ticket>

public final class Ticket
extends CachedObjectIntegerKey<Ticket>

The Ticket system allows clients to submit support requests and monitor the progress of the work.

Author:

AO Industries, Inc.

See Also:

Action, Priority, TicketType

Field Summary

Fields inherited from class com.aoindustries.aoserv.client.CachedObjectIntegerKey

pkey

Fields inherited from class com.aoindustries.aoserv.client.CachedObject

table

Fields inherited from class com.aoindustries.aoserv.client.AOServObject

USE_ARRAY_OF_DOMAIN, USE_SQL_DATA, USE_SQL_DATA_WRITE

Constructor Summary

Constructors

Constructor	Description
Ticket()

Method Summary

Modifier and Type	Method	Description
void	actAssignTo(Administrator assignedTo, Administrator business_administrator, String comments)
void	actChangeAdminPriority(Priority priority, Administrator business_administrator, String comments)
void	actWorkEntry(Administrator administrator, String comments)
void	addAnnotation(String summary, String details)
Account	getAccount()	May be null if not set or filtered.
Account.Name	getAccount_name()
Priority	getAdminPriority()
Brand	getBrand()	May be filtered.
Category	getCategory()
Priority	getClientPriority()
protected Object	getColumnImpl(int i)
Set<Email>	getContactEmails()
String	getContactPhoneNumbers()
Administrator	getCreatedBy()
String	getDetails()
Email	getFromAddress()
String	getInternalNotes()
Language	getLanguage()
UnmodifiableTimestamp	getOpenDate()
String	getRawEmail()
Reseller	getReseller()	May be null when filtered.
Status	getStatus()
UnmodifiableTimestamp	getStatusTimeout()
String	getSummary()
Table.TableID	getTableID()
List<Action>	getTicketActions()
List<Assignment>	getTicketAssignments()
int	getTicketID()
TicketType	getTicketType()
void	init(ResultSet result)	Initializes this object from the raw database contents.
void	read(StreamableInput in, AoservProtocol.Version protocolVersion)
boolean	setAccount(Account oldAccount, Account newAccount)	Updates the ticket business if the old business matches the current value.
void	setClientPriority(Priority clientPriority)
void	setContactEmails(Set<Email> contactEmails)
void	setContactPhoneNumbers(String contactPhoneNumbers)
boolean	setInternalNotes(String oldInternalNotes, String newInternalNotes)	Updates the internal notes if the old value matches the current value.
boolean	setStatus(Status oldStatus, Status newStatus, long statusTimeout)	Updates the ticket status if the old status matches the current value.
void	setSummary(String summary)
boolean	setTicketType(TicketType oldType, TicketType newType)	Updates the ticket type if the old value matches the current value.
String	toStringImpl()	AOServObject.toString() implementation that is allowed to throw exceptions.
void	write(StreamableOutput out, AoservProtocol.Version protocolVersion)

Methods inherited from class com.aoindustries.aoserv.client.CachedObjectIntegerKey

equals, getKey, getPkey, hashCode

Methods inherited from class com.aoindustries.aoserv.client.CachedObject

getTable, setTable

Methods inherited from class com.aoindustries.aoserv.client.AOServObject

compare, compare, compare, compare, compareIgnoreCaseConsistentWithEquals, compareTo, compareTo, compareTo, getAccountingCode, getColumn, getColumns, getColumns, getDomainLabel, getDomainLabels, getDomainName, getDto, getEmail, getGecos, getGroupId, getHashedKey, getHashedPassword, getHostname, getInetAddress, getLinuxID, getLinuxUserName, getMacAddress, getMySQLDatabaseName, getMySQLServerName, getMysqlUserName, getPort, getPostgresDatabaseName, getPostgresServerName, getPostgresUserId, getTableSchema, getTimeMillis, getTimeMillis, getUnixPath, getUserId, read, toString, write

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

Ticket

public Ticket()

Method Detail

toStringImpl

public String toStringImpl()

Description copied from class: AOServObject

AOServObject.toString() implementation that is allowed to throw exceptions.

Implementation Note:
This default implementation calls AOServObject.toString() on the key (from AOServObject.getKey()). When the key is null, uses the default implementation from Object.toString().

Overrides:

toStringImpl in class CachedObjectIntegerKey<Ticket>

getColumnImpl

protected Object getColumnImpl(int i)
                        throws IOException,
                               SQLException

Specified by:

getColumnImpl in class AOServObject<Integer,Ticket>

Throws:

IOException

SQLException

getTableID

public Table.TableID getTableID()

Specified by:

getTableID in class AOServObject<Integer,Ticket>

init

public void init(ResultSet result)
          throws SQLException

Description copied from class: AOServObject

Initializes this object from the raw database contents.

Specified by:

init in class AOServObject<Integer,Ticket>

Parameters:

result - the ResultSet containing the row to copy into this object

Throws:

SQLException

read

public void read(StreamableInput in,
                 AoservProtocol.Version protocolVersion)
          throws IOException

Specified by:

read in interface AOServReadable

Specified by:

read in interface AOServStreamable

Specified by:

read in class AOServObject<Integer,Ticket>

Throws:

IOException

write

public void write(StreamableOutput out,
                  AoservProtocol.Version protocolVersion)
           throws IOException

Specified by:

write in interface AOServStreamable

Specified by:

write in interface AOServWritable

Specified by:

write in class AOServObject<Integer,Ticket>

Throws:

IOException

getTicketID

public int getTicketID()

getBrand

public Brand getBrand()
               throws IOException,
                      SQLException

May be filtered.

Throws:

IOException

SQLException

getReseller

public Reseller getReseller()
                     throws SQLException,
                            IOException

May be null when filtered.

Throws:

SQLException

IOException

getAccount_name

public Account.Name getAccount_name()

getAccount

public Account getAccount()
                   throws SQLException,
                          IOException

May be null if not set or filtered.

Throws:

SQLException

IOException

getLanguage

public Language getLanguage()
                     throws SQLException,
                            IOException

Throws:

SQLException

IOException

getCreatedBy

public Administrator getCreatedBy()
                           throws IOException,
                                  SQLException

Throws:

IOException

SQLException

getCategory

public Category getCategory()
                     throws IOException,
                            SQLException

Throws:

IOException

SQLException

getTicketType

public TicketType getTicketType()
                         throws IOException,
                                SQLException

Throws:

IOException

SQLException

getFromAddress

public Email getFromAddress()

getSummary

public String getSummary()

getDetails

public String getDetails()
                  throws IOException,
                         SQLException

Throws:

IOException

SQLException

getRawEmail

public String getRawEmail()
                   throws IOException,
                          SQLException

Throws:

IOException

SQLException

getOpenDate

public UnmodifiableTimestamp getOpenDate()

getClientPriority

public Priority getClientPriority()
                           throws IOException,
                                  SQLException

Throws:

IOException

SQLException

getAdminPriority

public Priority getAdminPriority()
                          throws IOException,
                                 SQLException

Throws:

IOException

SQLException

getStatus

public Status getStatus()
                 throws IOException,
                        SQLException

Throws:

IOException

SQLException

getStatusTimeout

public UnmodifiableTimestamp getStatusTimeout()

getContactEmails

public Set<Email> getContactEmails()

getContactPhoneNumbers

public String getContactPhoneNumbers()

getInternalNotes

public String getInternalNotes()
                        throws IOException,
                               SQLException

Throws:

IOException

SQLException

getTicketActions

public List<Action> getTicketActions()
                              throws IOException,
                                     SQLException

Throws:

IOException

SQLException

getTicketAssignments

public List<Assignment> getTicketAssignments()
                                      throws IOException,
                                             SQLException

Throws:

IOException

SQLException

actChangeAdminPriority

public void actChangeAdminPriority(Priority priority,
                                   Administrator business_administrator,
                                   String comments)
                            throws IOException,
                                   SQLException

Throws:

IOException

SQLException

setClientPriority

public void setClientPriority(Priority clientPriority)
                       throws IOException,
                              SQLException

Throws:

IOException

SQLException

setSummary

public void setSummary(String summary)
                throws IOException,
                       SQLException

Throws:

IOException

SQLException

addAnnotation

public void addAnnotation(String summary,
                          String details)
                   throws IOException,
                          SQLException

Throws:

IOException

SQLException

actAssignTo

public void actAssignTo(Administrator assignedTo,
                        Administrator business_administrator,
                        String comments)
                 throws IOException,
                        SQLException

Throws:

IOException

SQLException

setContactEmails

public void setContactEmails(Set<Email> contactEmails)
                      throws IOException,
                             SQLException

Throws:

IOException

SQLException

setContactPhoneNumbers

public void setContactPhoneNumbers(String contactPhoneNumbers)
                            throws IOException,
                                   SQLException

Throws:

IOException

SQLException

actWorkEntry

public void actWorkEntry(Administrator administrator,
                         String comments)
                  throws IOException,
                         SQLException

Throws:

IOException

SQLException

setAccount

public boolean setAccount(Account oldAccount,
                          Account newAccount)
                   throws IOException,
                          SQLException

Updates the ticket business if the old business matches the current value.

Returns:

true if successfully updated or false if oldAccount doesn't match the current business.

Throws:

IOException

SQLException

setTicketType

public boolean setTicketType(TicketType oldType,
                             TicketType newType)
                      throws IOException,
                             SQLException

Updates the ticket type if the old value matches the current value.

Returns:

true if successfully updated or false if oldType doesn't match the current type.

Throws:

IOException

SQLException

setStatus

public boolean setStatus(Status oldStatus,
                         Status newStatus,
                         long statusTimeout)
                  throws IOException,
                         SQLException

Updates the ticket status if the old status matches the current value.

Returns:

true if successfully updated or false if oldStatus doesn't match the current status.

Throws:

IOException

SQLException

setInternalNotes

public boolean setInternalNotes(String oldInternalNotes,
                                String newInternalNotes)
                         throws IOException,
                                SQLException

Updates the internal notes if the old value matches the current value.

Returns:

true if successfully updated or false if oldInternalNotes doesn't match the current internal notes.

Throws:

IOException

SQLException