| Action |
TicketActions represent a complete history of the changes that have been made to a ticket.
|
| ActionTable |
|
| ActionType |
All of the types of ticket changes are represented by these
TicketActionTypes.
|
| ActionTypeTable |
The table containing all of the possible types of actions that may
be performed on a ticket.
|
| Assignment |
|
| AssignmentTable |
|
| Language |
|
| LanguageTable |
|
| Priority |
Tickets are prioritized by both the client and
support personnel.
|
| PriorityTable |
|
| Schema |
|
| SchemaBeanInfo |
|
| Status |
The TicketStatus of a Ticket changes
through each step of its life cycle.
|
| StatusTable |
|
| Ticket |
The Ticket system allows clients to submit support
requests and monitor the progress of the work.
|
| TicketLoggingHandler |
An implementation of Handler that logs to the ticket system. |
| TicketTable |
|
| TicketType |
Each Ticket is of a specific TicketType.
|
| TicketTypeTable |
|